GOOD COMPANIONS (of Battersea, London) 07958 579 175

Eco-friendly dog walking, pet sitting & pet minding in the Southwest London area
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The examples below are provided as illustrations only. They are based on standard accounts where discounts and surcharges do not apply. (For accounts with discounts and/or surcharges, fees will be slightly different.)

Fair cancellation policy:

It's always best to book ahead; if you leave it too late GCOB may not be able to accommodate your needs. Firm bookings for cat and small pet sitting and boarding cannot be accepted without payment. There is more flexibility in payment terms for on-going dog services.
 
Whenever a booking is made, a booking slot is filled and this reduces our ability to accommodate other clients.  In order to be fair to all our clients we operate a fair cancellation policy and charge reasonable cancellation fees in proportion to the notice given.
If you are a weekly client, you are only charged for the first visit in the cancellation period, not all the days cancelled in the week. (See example 4 below.) In the case of cancelling an extended booking (such as two weeks of cat sitting while you're on holiday) fees are capped at £15 per cancellation. Cancellation fees are structured as follows:
- Cancellation giving less than 12 hours notice = full fee (capped at £15).
- Cancellation giving between 12 and 24 hours notice = 3/4 fee.
- Cancellation giving between 24 and 48 hours notice = 1/2 fee.
- Cancellation giving between 2 and 7 days notice = 1/4 fee.
- Cancellation giving more than 7 days notice = no fee.
 
Example 1
Example 2
Example 3
 
You had booked your dog into day care sometime ago. The day care was due to happen in 7 days time. However, your work routine has changed and you no longer require the service...
 
There is no cancellation fee as you have cancelled 7 days ahead of the booking.
 
You've booked three weeks of cat sitting with GCOB. Your holiday plans change and you cancel the visits just 6 hours before the cat sitting is due to begin...
 
Don't worry, the cancellation fee is capped at £15.00.  
   
 
Your holiday plans change, three days before your holiday was due to begin. You ring to cancel your five days of care for your rabbit.  
 
Based on a one-visit-per-day booking, the cancellation fee is £10.  
Example 4
Example 5
Example 6
 
GCOB takes your dog for a group walk from Monday to Friday each week. You ring up on Tuesday morning and cancel that day's walk and the walks for the next three weeks...
 
Your original booking is part of a weekly plan. Therefore, the cancellation fee is only the same as the fee you'd pay for the first walk (£10*). You do not pay for the other walks cancelled.
 
GCOB takes your dog for a group walk each Friday  lunch time. You tell us on Tuesday morning that you don't require Friday's walk... 
 
You've cancelled three days ahead so the cancellation fee is 1/4 of the fee for the walk, i.e. £2.50*.
 
You're off work for a few days and prefer to keep your dog at home. You decide to cancel a dog safari, 36 hours before it is due to take place...
 
As the notice given is between 24 and 48 hours, the cancellation fee is half of the full fee for the Safari, i.e. £10*.